FAQ

How do I get services started?

All we need to get started is a COMPLETE Referral Form and a Physician’s Order signed by your child’s primary physician.

Click on the link above marked “Forms” and download the Referral Form. Complete this form and fax it to 704-843-9045, email it to referrals@milestonetherapyinc.com or mail it to the following address:

Milestone Therapy, Inc.
1229 Toteros Drive
Waxhaw, NC 28173

We will contact your child’s primary physician and request a Physician’s Order to be signed by them.  Once all this information is received, we can schedule your child’s evaluation.  It’s that easy!

Do you offer free occupational therapy screens?

We do offer free occupational therapy screens at our outpatient clinic.  If you are interested in setting up a screen for your child, please call us at 704-649-4509.

Do you offer a free consultation?

Our therapists are always available to discuss your concerns.  Please call us at 704-649-4509.  If our therapist thinks that therapy might be a good fit for your child, we can set up an evaluation.

Didn’t find what you were looking for?
What insurance do you accept?

We accept most major insurance carriers including, but not limited to: Aetna, Blue Cross Blue Shield, CIGNA, Humana, Medicaid, Tricare, UHC and Wellpath

* We are an in-network provider with Blue Cross Blue Sheild.

How does insurance work?

We will contact your insurance carrier and check the benefits on your policy.  These benefits will then be discussed with you.  You will know your financial responsibility before services are started.

If your policy offers coverage for therapy services, we will bill them first and then anything not covered will be your responsibility.  An invoice will be mailed out to you in a timely manner.

What if my insurance doesn’t cover therapy?

If your insurance company does not cover therapy, you will be responsible for the full payment of services.